SchoolHelpDesk brings information technology support to your fingertips.
SchoolHelpDesk brings information technology support to your fingertips. It is a Web-based helpdesk application that is installed on your network. When teachers, school administrators, or other personnel within a school or district experience a technology problem, they submit an online ticket alerting their IT department. IT staff can then review the trouble tickets that come in and assign and schedule necessary fixes. IT departments can also write self-help modules or knowledge base documents to address the most frequent problems that arise, allowing users to resolve many of their own IT problems, greatly reducing time and money spent. Moreover, SchoolHelpDesk is highly customizable, allowing you to establish simple workflow rules that prioritize and manage the IT needs of the employees you support. See our price list page to find out how you can order today!
Resolving a service request quickly and seamlessly increases productivity. Furthermore, with this software, IT staff can write a self-help document about a reported problem.
The application has a simple-to-understand management dashboard that shows how many tickets are open by department or location.
SchoolHelpDesk is easy to learn, fast, and intuitive. SchoolHelpDesk can be installed at your school or office (typically only one installation per district is needed).
IT support is critical to the smooth operation of any school or district. Resolving a service request quickly and seamlessly increases productivity. Furthermore, with this software, IT staff can write a self-help document about a reported problem, and then the document will be available to teachers and administrators who might have the same problem in the future. SchoolHelpDesk uses an automated process to track IT problems, logs their status, and groups similar problems together so that they can be speedily and easily resolved. The application has a simple-to-understand management dashboard that shows how many tickets are open by department or location, so it is easy to see at a glance what issues need to be resolved. The helpdesk software can also create reports to simplify the process of managing IT issues and maintenance—managers can view or schedule a wide variety of daily reports to be e-mailed to them, such as tickets closed by technician or tickets open by department, or they can receive a matrix report that lists the type of problem (such as hardware or software) and the date that the ticket was submitted, for example.
The SchoolHelpDesk software brings workflow management, incident management, knowledge management, and self-support to your IT help desk. It acts as a single point of access between end users and the IT department, ensuring that you deliver consistent, measurable IT service. With our software, you are able to accomplish more work with fewer resources, saving you countless hours of labor and the substantial expense that this labor incurs.
Just for clarification: helpdesk software,issue tracking,trouble ticket system,support ticket and incident traking are all the same thing.
SchoolHelpDesk is now available with an optional “virtual server.” With this IT solution, we handle all server setup, patching, maintenance, and upgrades and provide all of the necessary hardware and software, and all you need to do is provide your users with an Internet connection and a browser. What’s more, we can typically have you up and running within 72 hours of receipt of your purchase order. (See the price list for more information.)
The self-help features allow teachers, administrators, and other staff to resolve their own IT issues much of the time, greatly reducing technical support costs.