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Product Feature Comparison
  SchoolHelpDesk.net ATTACC Help Desk Track-IT!® Professional Track-IT!® Enterprise
EASE OF USE        
Install database engine during the Server installation x x x  
Customizable Self Help for end users (including video attachments) x      
Getting Started Checklist x   x x
Home Page with technician and end user announcements x x x x
Export view information into CSV, HTML, XML, XLS file pdf,csv,html,xls x x x
Pre-defined Reports with graphs and prompts x x x x
Technician access license type unlimited Concurrent Named Named/ Concurrent
Import Windows Domain full name and user name into the user table x x x x
Automatic self service Web login via Windows Domain authentication x x Optional x
Synchronize user data with Active Directory x x   x
Requestor / Workstation lookup in Help Desk work order x x   x
Location/Cost Center/Department lookup in Help Desk work order x      
Submit tickets by email x ? ? ?
PDA Support x ? ? x
Multimedia tutorials   x x x
FLEXIBILITY        
Manage work orders by user or IT asset User User x x
Manage work orders by group/Location/Department x      
Purchase Order Tracking x      
Asset Tracking x      
Power user shortcuts for quick ticket entry x      
Schedule emailing of  reports (customized by tech and admin) x      
Operating hours contributes to work order due date, notification and escalation   x x x
Display date information based on viewers' local time zone   x x x
Technicians’ user interface web Windows or Web Windows or Web Windows or Web
Security policies Pre- & user-defined Pre-defined Pre-defined Pre- & user-defined
Built in Knowledgebase self-build x    
Automatic notification/escalation of work orders notification x x x
Ability to create custom Reports (via Crystal Reports) x x x x
Multi-part work order with ability to define parent work order   x   x
Three-tiered work order types       x
Work order attachments x x   x
Work order spell checking   x   x
Work order chargeback   x x  
Service Level Agreements   x   x
Satisfaction surveys x x    
Outlook synchronization       x
SCALABILITY        
Automated merge service for audited h/w and s/w information   DTM x x
Inventory stores and displays differential audit information   DTM x x
Audit as a service enables on-demand audits and scheduled Windows audits on-demand and at login DTM x x
Automatic work order creation from e-mail x x x x
Automated response to e-mail request for work order status x x x x
End-user self help using a Web browser x Optional Optional x
Control technician access to data Module Module Module Module
Technician   Technician Technician
Department   Department Department
Drop Down   Drop Down Drop Down
Fields Fields   Fields
Location     Location
ADD-ONS        
Create custom reports included   x x
Automatic notification and escalation of work orders notification Standard x x
Service that enables on-demand and scheduled Windows audits included on-demand and at login DTM x x
Application package creation & distribution   DTM Optional Optional
Audit supported Macintosh systems   DTM Optional Optional
Automatic work order creation using e-mail included Standard x x
Remote control Windows systems   DTM Optional Optional
Self Service (End-user Web access) included Optional Optional x
Outlook task synchronization of work orders for PDA usage       x
Technician Web (Browser technician access) included Standard x x
Password Reset (Self service Windows password reset & unlock)   x   Optional
Executive Dashboard included x    
User Synch (Synchronize user information from LDAP) included     x
User Synch (Scheduled) included      
SERVICES        
Onsite install Optional x x x
Remote install Optional x   x
Custom reports Optional x x x
Data migration Optional Contact us x x
Custom development Optional Contact us x x
Training Optional x x x
COMPARATIVE FEATURES MATRIX PREPARED BY LANWORKS IN September, 2006 BASED ON PUBLICLY AVAILABLE INFORMATION.
 
THIS INFORMATION IS PROVIDED IN CONNECTION WITH LANWORKS PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY LANWORKS OR OTHERWISE, OR WARRANTY IS GRANTED BY THIS DOCUMENT.  LANWORKS DOES NOT WARRANT THAT THIS MATERIAL IS ERROR FREE, AND LANWORKS RESERVES THE RIGHT TO UPDATE, CORRECT OR MODIFY THIS MATERIAL, INCLUDING ANY SPECIFICATIONS AND PRODUCT DESCRIPTIONS, AT ANY TIME, WITHOUT NOTICE. 
 
FOR THE MOST CURRENT PRODUCT INFORMATION, VISIT http://www.SchoolHelpDesk.net

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