Below is an overview of how to setup LDAP authentication for the HelpDesk application.

(This assumes your Helpdesk application is up and functional)

From The server:

• Double click the “HelpDeskPatcher” icon from the desktop … or you can use explorer to c:\Program Files\LanWorks\Helpdesk\HelpDeskPatcher.exe
• Confirm “OK” at the application name (probably “Helpdesk”)
• Click “Change Basic Configuration”
• Enter the path to your LDAP server as LDAP://123.123.123.123
• For now (1^st pass) leave “Bypass LDAP authentication” as true … this is so we can login and change the settings.
• Click OK past the other questions
• Exit the patcher program

From the browser on the Helpdesk server:

• Launch a browser window (Internet Explorer)
• Enter the path to your helpdesk application (example http://MyServer/helpdesk)
• Check the box “By pass LDAP: and login as Admin
• Optional if you do not see the menu options: you may have to add this site as a trusted site to see the menu .. Tools->Internet Options->Security Tab->Trusted Sites->Sites->Uncheck Require Server Verification Https and click Add.  OK out and close the options window and click refresh)
• From the menu select Configurator->Menu Editor-> find the 3 LDAP menu items (2^nd page) and check for Admin to see and click save
• Click refresh on your browser and you should see a menu menu group called “LDAP”
• Click LDAP group->System parameters and set the 6 LDAP parameters per the following example:

• Click menu item “Manually sync LDAP”
• Click “Full Sync” … make note and fix any issues as listed above “LDAP Sync” (it reads from the top down)

After testing and the initial sync is done. From The server:

• Double click the “HelpDeskPatcher” icon from the desktop … or you can use explorer to c:\Program Files\LanWorks\Helpdesk\HelpDeskPatcher.exe
• Confirm “OK” at the application name (probably “Helpdesk”)
• Click “Change Basic Configuration”
• Confirm the path to your LDAP server as LDAP://123.123.123.123
• Change “Bypass LDAP authentication” to blank … else users can login without a password)
• Click OK past the other questions
• Exit the patcher program

To schedule as job (From The server):

• Create a new Task Schedule
• Point to Iexplore
• C:\PROGRA~1\INTERN~1\iexplore.exehttp://*ServerName*/*HelpDeskPath*/LDAP/Syncer.aspx?SYNC=YES&Type=1

• If you have other databases:
  • C:\PROGRA~1\INTERN~1\iexplore.exehttp://*ServerName*/*HelpDeskPath*/LDAP/Syncer.aspx?SYNC=YES&Type=2
  • C:\PROGRA~1\INTERN~1\iexplore.exehttp://*ServerName*/*HelpDeskPath*/LDAP/Syncer.aspx?SYNC=YES&Type=3
  • C:\PROGRA~1\INTERN~1\iexplore.exehttp://*ServerName*/*HelpDeskPath*/LDAP/Syncer.aspx?SYNC=YES&Type=4
  • C:\PROGRA~1\INTERN~1\iexplore.exehttp://*ServerName*/*HelpDeskPath*/LDAP/Syncer.aspx?SYNC=YES&Type=5

To test LDAP:

• Download an LDAP browser.  This is the one that I use: Softerra LDAP Browser 2.5.3
• Make sure to provide the user authentication (may be called User DN)
• Install it and test it from the server
• Then install it and test it from a workstation

ADS Anonymous Browsing of the LDAP :

• Anonymous Browsing