How To slide show:
Teacher
How To submit a new ticket
Technician
How To update a ticket
How To close a ticket
Administrator - Setup
How To Add a new user
How To Add a new Self Help Item
How To Add a new tech group
How To Add a new Auto Assignment rule
How To remove items from the ticket view
How To assign tickets to Technicians and Tech Groups
How To manage tickets
Administrator's Guide (pdf)
Right click here
and choose Save Target As from the context menu.
Save to your hard drive.
Open the file through Acrobat Reader.
(If you don't have Acrobat Reader,
click here to download it
.)
Asset-Tracking
Overview and How to
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